Privacy Policy

Privacy Policy Of Travellingwheel

 

Our Commitment to Privacy

 

The Privacy Policy of ours was formulated in such a way that it acts as a display of our promise to merge the high-quality services and work along with the utmost level of honesty in handling our partners and clients. This Policy is written to help you in having an in-depth knowledge on how we gather, utilize and protect your personal information that you provide us that would indirectly help you in proceeding with your decisions while making use of our site along with our products and services. This commitment will be assessed continuously with respect to considering latest technologies, practices involved in the business and on our customers' changing needs. This is a serious and reliable online flight/hotel/tour booking website which might serve to be a path towards finding your flight/hotel/tour booking requirements.

 

 

“TRAVELLINGWHEEL” is the sole owner of the information collected on support@travellingwheel.com

“TRAVELLINGWHEEL” collects information from our users at several different points on our Website (www.travellingwheel.com), App (Mobile Applications) or other platforms (API or Physical Forms).

Travellingwheel.com makes sure that the understanding about your concern for enhanced privacy and sustaining the protection of our customer’s personal information which includes their names, contact details and address shared with us. We, being a trustworthy travel agency in India, take appropriate steps towards protecting your privacy.

For visiting TravellingWheel website, you need not reveal any personal information of yours. You must be atleast 18 years of age to transact directly with Travellingwheel and also to consent to the processing of your personal data.  If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information as soon as possible. The individual user who explores our website can remain completely anonymous until they make a booking with us.

 

Cookies And Their Usage:

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to obtain self-service technical support or participate in any of our sweepstakes, contests or monthly drawings that may take place. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the "Profile" section.

We want to establish that some of our redirecting web pages might use "cookies" to provide the customers with better and personalized information while they browse our site. Cookies are also responsible for enabling the websites to provide smooth progress of your upcoming visits to our site. Data that we tend to collect through the cookies would be used only for analyzing and improving our services towards you. No individual personal information with respect to your identity is collected, stored or used during this process.

 

What Kind Of Personal Details, Travelling Wheel Collects? How Do We Use Them?

When a customer carries out booking or purchasing or sign-up for newsletters of our website, e-commerce transactions, etc., We send all new members a welcoming e-mail to verify password and username. Established members may occasionally receive information on products, services, and special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

Travellingwheel collects the personal information listed below while you transact:

• Name of the customer
• Age
• Gender
• Email ID
• Contact or phone number
• Credit Card information
• Address of the customer/Nationality
• Personal information of other customers/users/travelers
• IP address, browser type and language, your access times
• CCTV footage and other information we collect when you access our premises
• Recording of telephone calls to our representatives and call centers.

 

Travellingwheel does not reveal or share any of the sensitive details mentioned above without the permission of its respective users or customers. The above listed information is collected from the customer for the following usage:

Registering to be a member:

If you wish to be a registered member of our site, information like name, age,gender , address, telephone number, e-mail address, a unique login name and password will be requested from the user. This information is collected during the registration procedure for the following purposes like:

1. Recognition of the user.
2. Validating/authenticating your account and to prevent any misuse.
3. For contacting you at times where there is a need to meet your specific requirement.
4. For connecting with you regarding customer service related purposes, at times of necessity.
5. For completing every travel reservation.
6. For communicating your member registration and booking confirmation performed with us.
7. Sending verification messages or emails.
8. For improving our products and services.
9. For customizing or updating the content(s) of our website, mobile site and mobile app.
10. Keep you informed about the transaction status.
11. Contact you to offer a special gift or offer on your birthday/anniversary/festival etc .

 

 Profile

We store information that we collect through cookies and log files to create a profile of our users. A profile is stored information that we keep on individual users that detail their viewing preferences. Consequently, collected information is tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Website and to direct pertinent marketing promotions to him. We do not share your profile with other third parties.

Order

We request information from the user on our order form. A user must provide contact information, such as name, e-mail address and address. This information is used for record-keeping purposes and to fulfill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

 

To Book a Service:

Every information such as the name, address, phone number and age details are shared with the concerned service providers like airlines, hotel booking, or Tour services in order to arrange prior reservation and booking for the travelers / customers.

 

To subscribe to Promotional Offers/Marketing Programs:

Travellingwheel.com makes use of information like contact number and e-mail address for communicating the information regarding any promotional offers. Marketing promotions, and programs help us to identify our customers’ preferences,  and improve user experience.  Most often, we conduct sponsored promotions and lucky draws to provide the members with an opportunity to get discounts on travel trips or other prizes. This is completely optional and the user can unsubscribe from such emails at any time. In such cases, customers will be unaware about any ongoing promotions or discounts. As a registered User, you will also occasionally receive updates from travellingwheel about fare sales in your area, special festival offers, savings and benefits/profits on airfares, hotel reservations, holiday packages.

 

Remarketing

 

Travellingwheel.com uses ad words of google for remarketing lists. Google.com being a third party collects data about your surf to our websites and shows relatable advertisements on the websites as well as on the network of google. Laganutsav.com does not collect this data. This is a cookie based process. Most browsers tend to allow you to get rid of the cookies. Visitors can even opt out of Google's use of cookies by clicking the Ads Preferences Manager. Also, you can opt out by clicking the opt-out page in Network Advertising Initiative.

 

Sharing Information With Affiliates

 

Time and again, you may come across offers from third party companies being advertised on our site. We take steps to pick product or service providers that are safe and known for rendering privacy protections to their customers. However, we cannot make any display of the practices and policies of these companies.

 

 

Automatic Logging of Session Data:-

We record session data of the users, which includes IP address, Operating System, browser software and the activities of the user on his/her device. We collect session data to  identify the problems with our servers and lets us improve our systems. We do not identify any visitor personally with this information and only examine the user’s rough geographic position.

 

Surveys:

Travellingwheel.com concentrates on the importance of its customers’ opinion. It often conduct surveys and makes use of personal information to invite its regular customers for continually taking part in the surveys. Customers can participate in these surveys as per their own interest. Most probably, we conduct surveys to understand about their experiences with Travellingwheel.com and to make our website, mobile site and mobile app more user-friendly for our customers. Contestants who participate in the survey would remain anonymous.

 

Secure data Handling of Personal & Sensitive Use Data:

Sensitive information includes Credit/Debit Card and Net Banking Details which are collected through the payment gateways and banks and not by TravellingWheel. Even if the information gets stored on our website, it will remain completely unshared and safe, which excludes the scenario where it would have been shared with any third party sites by fault while browsing our website. At times, those information shall be shared with a few third parties to carry out any Cashback offers & discounts.

TravellingWheel makes sure that maximum initiatives are taken to safeguard the information you share with us. We have incorporated advanced technology and respective security measures including  secure connection with padlock icon  in browser and valid certificate along with strict guidelines to safeguard our customer’s privacy and secure their information from any unauthorized access. We constantly thrive to enhance our security policy by making use of advanced technology.

Our privacy policy or guidelines may change from time to  time subject to  various legal, business and customer requirements or any sudden circumstances and immediate technological enhancement. To go through our new privacy policy, keep checking our website continuously.

 

Data Retention And Deletion Policy

TravellingWheel will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting necessities , any retention period that is required by law  in which litigation or investigations might arise in respect of the services. Where your personal data is no longer required we will ensure it is either securely deleted or stored in a secured manner not to  be used by the business. Even after your account is terminated, we retain your data for as long as we have a legitimate purpose to do so as per applicable law including to assist with legal obligations, resolve disputes, and enforce our agreements.

Account Deletion Policy

The user can create an account  but  he/she cannot delete his/her account .  Account  can be deleted only  by  admin of https://www.travellingwheel.com after submitting  a request  from registered e mail to  support@travellingwheel.com or  submitting  an account  deletion request  from "CONTACT  US FORM" GIVEN AT  FOOTER OF WEBSITE   https://www.travellingwheel.com/contact-us. After verification the admin  will  delete the account. 

 

Permissions Asked During Travellingwheel Mobile App Installation:- (Android & IOS)

 

When Travellingwheel app is installed on your phone, a list of permissions appears. Permissions that Travellingwheel requires are:

Device ID:- This permission helps us in identifying your Android ID through which we can exclusively recognize our users. It also lets us know your contact details through which we auto-fill specific details and guarantee a seamless booking experience.

Device & App history:- We need your device permission to collect details like operating system,name & version, mobile network, preferred language, mobile unique number to  identify  the device and its hardware model number etc. hence optimizing your booking  experience.

Identity:- With this you allow us to get the info of your account(s) on your mobile device. This information is used to fill your email IDs automatically. With this you can automatically  login to  your associated  social  media platforms like  Facebook, Twitter,Insta, Google etc. It allows us mapping email ID’s of users to give them the benefits of exclusive travel discounts and cashback offers etc.

Location:-  We will not collect or use the specific/particular location of your mobile device without first getting your permission. You can always stop sharing your location, if at any point you feels not to  share it. It does not include IP address. The permissions will benefit the user location specific deals and provide you a personalized experience with time zone. With this permission, you allow us for letting you know the benefits of ongoing specific offers on your location. When you launch Travellingwheel app for travel booking, we detect your location automatically and your nearest airport or city is auto-filled. For international journeys, this allows us calculating your time zone and providing information consequently.

Contacts:- Without  your permission, We will not scan or import your contacts stored on your phone. We will only use the contact information to help you find friends or contacts who use Travellingwheel App.If you allow us by  your permission, we can invite your friends to try our app and also give them recommendations for various travel related services. These details will be stored on our servers and synchronized from your phone.

SMS:-  We provide updates on payment confirmation, PNR status, flight  delays, discount  coupons etc. This information is stored in a secured environment. On permitting your SMS, the ‘OTP’ is filled automatically while making transactions. Thus making a convenient booking experience without moving out of the app to  fill the OTP.

Calendar:-  On your calendar, we can put a travel  plan with the help of this permission. Making an easy schedule to  paln up  your travel trip.

Photo/ Media/ Files:- With this permission map data is saved to your phone's external storage, like Memory cards. Hence not re-downloading the same map data every  time  and even on low bandwidth network, making easy, swift and convenient map based Hotel and area selection experience.

Camera:- Without your permission, We will not access your photos or camera  and we will never scan or import your photo library.We will only use those images for which  you specifically will give your permission to share with us either from mobile image gallery/library or camera.

 

With Whom Your Personal Information Is Shared

Service Providers

Your information shall be shared with the end service providers like airlines, hotels, Tour and Holiday service providers, or any other suppliers who are responsible for fulfilling your booking. While booking with Travellingwheel you authorize us to share your information with the said service providers. Travellingwheel does not authorize the end service providers to use your information for any other purpose(s) except for booking of services as mentioned above. But it is beyond our vision that how they use your data hence Travellingwheel cannot be made accountable for the same because no  one can keep  an  eye on end service providers.Therefore  You are  advised to review the privacy policies of the concerned/respective service provider  whose services you are planning to avail. Travellingwheel does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business partners  who are engaged by us for providing various referral services or for sharing promotional and other benefits to our customers. Partners like credit cards, travel insurance, insurance cover against loss of wallet, banking cards, payment gateways etc and the services so availed will be governed by the privacy policy of the concerned/respective service provider.

Disclosure Of Information

In addition to the circumstances described above, Travellingwheel may disclose User's Personal Information if required to do so:

• by court order , required by any enforcement organization/authority for investigation purposes, or in reference to any legal process by  law.
• For internal compliance and audit purposes.
• For the smooth conduction of our business
• to secure our systems
• Our website hosts various blogs, forums/testimonials and other social media applications or services where you can share your content with other users. Any personal data that you post to these Social Media platforms can be read, collected and used by other users of the application. We have  no control over these other users, so any information you post to these Social Media platforms might not be handled in line with this privacy policy.
• when we believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our constitutional rights or properties, assests,etc whether delebrately or otherwise, or any physical, mental, emotional, monetary harm can be done to  any  one or all of its (Travellingwheel’s), associates, employees, directors by such  mischevious/illegal activities. In that case we are not liable to  inform you about such disclosure and storage. And In that case, we shall not be held liable to you or any third party for any damages if howsoever occurs from such disclosure and storage.

Service Announcements

On rare occasions, it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send users an e-mail. Users may opt-out of these communications.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account, we reply via e-mail or phone, in accordance with the users' wishes.

 

Thanks for making use of Travellingwheel.com! We ensure a safe transaction here for you.